H.R. 5992 · 119th Congress
Stuck On Hold Act
- Stage
- In committee
- Sponsor
- Ken Calvert
- Introduced
- 2025-11-10
- Latest action
- 2025-11-17 · Referred to the Subcommittee on Economic Opportunity.
Summary
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.